Spa Policies
Reservation Policy
Reservations must to be made at least seven (7) business days in advance for spa
services up to 10 people and at least two weeks in advance for groups
exceeding 10 people. We are here to help you and your group have a memorable experience.
Gratuities
In appreciation for outstanding service, additional gratuities may be given to the staff at your discretion. Our staff would never ask for tip for there services. Gratuities are only added for a party of 10 people or more. The gratuities are 20% of your massage purchase.
Deposits/Balances
A
50% nonrefundable deposit is required to guarantee a date for all
individual appointments, spa parties, and/or group events. Balance must
be paid in full at least seven (7) business days prior to date of
service.
Setup
Therapists will arrive 30-60 minutes prior to scheduled start time to set up, depending on services scheduled.
Refuse Service
We reserve the right to refuse a treatment if any of the following apply:
Any medical conditions that were not mentioned at time of reservation.
Broken skin or lesions.
Appointments & Cancellations
Please honor our staff by notifying us in advance (a minimum of 24 hours) if you need to cancel or reschedule your appointment. Failure to comply with this policy will result in a forfeiture of your deposit.
If you have any concerns please contact Customer Service at 615.775.8565